Case
Studies
CASE STUDY. No.1
Retail Food Product: Condiment
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The Challenge
Continual consumer focus on clean labeling presented an opportunity where a Manufacturer had the opportunity to remove an ingredient with an undesirable name (sounded too much like a chemical) from its process and ingredient listing. Since the removal of this ingredient changed the overall color and texture of the product, Senior Management wanted reassurances that the removal of this ingredient would not have a negative impact on sales.
The Solution
Production samples were generated with and without this ingredient and targeted consumer testing was conducted to identify the impact to the proposed changes. Testing included both qualitative and quantitative testing using targeted, pre-screen consumers.
The Result
1. Consumers noticed that the product without this ingredient was different in color and texture from what they were used to and this impacted their overall liking of the product.
2. Consumers interpretation of the color and texture change was that the product was “not ripe enough” and “over processed” compared to what they were accustomed to buying.
3. The consumers “Intent to Purchase” scores were much lower on the product without the key ingredient.
4. The proposed ingredient change was not incorporated.
CASE STUDY. No.2
New Product Launch: Commercialization Support
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The Challenge
Recently, we had multiple projects (products) where our clients had concepts but needed assistance to commercialize their product. The target co-packers would not enter into negotiation with them since the product was not at a stage for commercialization. Our clients had an idea of what they wanted but did not have the experience or contacts to drive their concept into a finished product.
The Solution
In all cases we had to take “kitchen samples” and develop commercial formulations. Ingredients specifications were created and suppliers were identified to meet the end product specification (Fair Trade, Organic, Non GMO, Vegan, Gluten Free, Major Allergen Free). Product specifications, batching/handling instructions were created. Ingredients were selected based on quality, performance, availability and pricing.
We took the active lead role in negotiating favorable acceptance from the co-packers eliminating or mitigating all of their initial concerns. We attended all pilot runs and the commissioning runs for each of the products. We became the Quality and R&D representative for each of these clients. We basically became the “specialized” employee that the client did not have on their staff.
The Result
1. We were able to get all of these clients into the preferred co-packer even after being rejected on their initial contact.
2. Product specifications provided a clear target to the processor as to the quality expectation. All of the projects progressed from the pilot run into full commercialization without any issues.
3. As the trade or consumers had questions on the product or process, we are able to provide clear concise answers to their questions.
4. On the average, the commercialization time from “concept to store” was shorten by 35%. We also eliminated costly start-up issues.
CASE STUDY. No.3
Product Innovation: Beverage – RTD Alcohol
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The Challenge
Develop a Brand and an alcoholic beverage targeting young consumers (21 – 26 males).
The Brand and the product targets males with the focus of removing the negative perception of consuming a “cooler beverage” typically identified as a female beverage.
The Solution
Gather trend information about the target beverage market and develop products that meet the needs of the target male audience without alienating potential female consumers.
An iterative innovation process of casting a wide net of ideas which were then narrowed and refined using qualitative followed by quantitative approaches. This consumer focused process drove the prototype development, formula and concept refinement and ultimately, validated that the product met an unfilled need of the targeted consumer.
The Result
1. Branding on this project went from a popular movie theme to a more focused stand-alone adult male theme.
2. Two products were initially launched out of 8 products that were formulated to meet the ideal flavor profile targeting young adult males.
3. The consumers “Intent to Purchase” scores were much higher than the competitive set.
4. Information generated from these studies was used in Investor and Sales/Marketing Materials.
5. Product was placed into a limited test market and was distributed by the largest national beer brand.
CASE STUDY. No.4
Product Update: Industrial Hardware Fixture
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The Challenge
Due to growing market pressure from competitors, a leading player in an industrial market wanted to update and simplify its product offerings in the hopes of regaining market leadership.
The Solution
Working with qualified product users and key decision makers, prototypes of potential new designs were shared to gain insight for further refinement.
Regional CLT sites were used to gain informative customer input and design direction on prototypes. The testing identified key product attributes, critical design characteristics and product features for inclusion in the final product.
The Result
1. Our research identified key attributes as being critical to purchase considerations. It also provided direction to the project engineers on suggested modifications to enhance product functionality and appeal.
2. Research provided valuable user feedback as to current commercial products in the market and what users “Liked” and “Disliked” about each of the major brands including their own brand.
3. During the course of the study, there were a series of “ah ha” moments where the marketing group gained new customer insights and product perceptions they were unaware of.
4. The launch of their new product will incorporate the key learnings for this study.
CONTACT
Get in touch.
Mike Quezada
Tel. 559.250.5427
mike.quezada@m2prosol.com
Mary Lachnit
Tel. 650.740.1280
mary.lachnit@m2prosol.com
Maisie Wong-Paredes
Tel. 770.547.1171
maisie_wp@m2prosol.com
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